Refund and Returns Policy for SmartPrice.co.ke

1. General Policy

At SmartPrice.co.ke, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may return it within 7 days of the purchase date.

To be eligible for a return:

  • The item must be in its original condition, including all packaging, accessories, and documentation.

  • A proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Please note the following items are non-returnable:

  • Opened software and digital content.

  • Final Sale items.

3. Return Process

3.1 In-Store Purchases:

Please visit the store where you made the purchase or contact us via Call/WhatsApp at 0724 537 775. Our staff will assist you with the return process.

3.2 Online Purchases:

To initiate a return for online purchases:

  1. Contact our customer service team at Jamia Mall, Kigali Road, 2nd Floor, Suite 8 or email us at info@smartprice.co.ke.

  2. You will receive a Return Authorization and detailed instructions for sending the item back.

Please note:

  • The customer is responsible for return shipping and delivery costs, unless the return is due to a defective product or an error on our part.

4. Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.

  • Shipping or delivery fees are non-refundable, unless the return is due to a defective product or an error on our part.

5. Exchanges

We replace items only if they are defective or damaged. For an exchange of the same model, please:

  • Contact our customer service team at 0724 537 775 or visit our store for assistance.

Contact Us

For any questions about this policy, please contact us: